Policies, Terms and Conditions

TERMS & CONDITIONS

Newborn Mothers is the registered trading name for a small Australian business run by Julia Jones in North Fremantle, West Australia 6159. Payment for Newborn Mothers products and services is taken using Simplero as the payment gateway and Stripe and Paypal as the secure merchant account. 

DELIVERY METHOD

Digital Delivery:

After ordering online, you will be immediately redirected to a registration page. You will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. 

If you have a question about a delivery please contact support@newbornmothers.com

DELIVERY METHOD

Physical delivery:

If you have ordered physical products they will be shipped to you within three business days using Australia Post, and may take up to one week to arrive. International postage may take much longer.

If you have a question about a delivery please contact support@newbornmothers.com

REFUND POLICY

Online Programs:

If, within the timeframe listed for the specific eCourse (usually 7 days) you are not impressed then I will refund your money. Refunds must be requested in writing via the email address provided upon enrolment within the specified timeframe to be eligible. You will be required to complete a feedback survey to demonstrate why you did not receive the value you expected. If you ordered physical products they will need to be returned at your expense in order to get a refund.

Refunds are not available for change of mind.

Physical products:

If a product is damaged or faulty then a replacement is available. Contact support@newbornmothers.com within 30 days of purchase for a replacement. You may be required to provide evidence (ie photographs) to demonstrate the fault or damage.

Physical products will need to be returned at your expense in order to get a refund.

Refunds are not available for change of mind.

PRIVACY POLICY

The following privacy policy applies to all newbornmothers.com users, and conforms to internet privacy standards.

Collection of Information:

In order to use the Newborn Mothers website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Newborn Mothers is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information:

Any details collected from Newborn Mothers customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

We never sell or pass on contact details to a third party.

Storage of Collected Information:

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

Access to Collected Information:

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at support@newbornmothers.com

Orders:

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications:

Newborn Mothers uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at support@newbornmothers.com

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Newborn Mothers MASTERMIND Terms and Conditions

Group coaching calls

Your twelve months start when you book and pay. Group calls will be scheduled at a time that suits most members of the group. There will be no refund or rescheduling if you can't make the time slot. You can submit questions prior to the call if you can't make it live. These calls will be recorded so be careful to protect your clients' privacy. You have lifetime access to the recording archive.

Facebook Group

Whilst you have lifetime access to the Collective Facebook group, you only get one year access to the Mastermind Facebook group as this group includes a much higher level of support.

Online course

You have lifetime access to your online courses in a secure membership area that you will access with your username and password.

Payment

By purchasing you authorise Newborn Mothers to charge your credit card monthly instalments.

If at any time I stop receiving your instalments your service will be suspended until they resume. 

Due to the high investment of time and energy in this program no refunds will be issued.

By purchasing, you acknowledge that as with any business endeavour, there is an inherent risk of loss of capital and there is no guarantee that you will earn any money as a result of your participation in the program.

By purchasing, you also acknowledge that payment of your monthly fees will not place a significant financial burden on you or your family. 

Program guidelines

I am committed to providing all program participants with a positive experience. You agree that Newborn Mothers may, at its sole discretion, terminate this agreement, and limit, suspend, or terminate your participation in the Program without refund if you become disruptive or difficult to work with, if you fail to follow the Program guidelines, or if you impair the participation of Program instructors or participants in the Program.

We have made every effort to accurately represent the program and its potential. Examples of actual results can be provided, upon request. The testimonials and examples used are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including her background, dedication, desire and motivation.